The social landlord fought off tough competition from private sector companies up and down the country and The University of Cambridge to win Digital Team of the Year at the Digital Technology Leaders Awards in London last night.
The award recognises the work of New Charter’s Business Transformation team in using digital solutions to address significant business challenges while continuing to deliver value for money and excellent customer service.
The team was commended on how it has responded to changing income streams following the Government’s new rent reduction rates.
Projects include a new customer portal for tenants to access services online and pay rent, partnerships with Tameside Council and the NHS to bring faster internet connections to tenants and businesses, new telephony systems and digital upgrades to back office processes to speed up and improve tenant-facing services.
New Charter Group owns around 19,500 homes across Greater Manchester and Nottingham as well as a successful building company, a homelessness charity and links to education through its sponsorship of academy schools.
On the night, judges said: “New Charter’s project showed a real impact in digitally transforming day-to-day business. The team are demonstrating a cultural shift in the whole-hearted adoption of digital.”
Samantha Young, New Charter’s Director of Business Transformation added: “We’re absolutely thrilled with this award and this is a fabulous achievement, showing New Charter’s commitment to transformational change. I feel proud that we’ve been able to show other sectors what housing associations can do.
“We have a great team with many different skills and our focus is always on changing how we work for the benefit of our tenants.”
Earlier this month, New Charter Group announced a merger with Adactus Housing Group to create a new company with more than 33,000 homes across the North West. The merger will happen later in the year.