|Speaking following recent Metrolink disruption, Mayor of Greater Manchester Andy Burnham said, “I know that yesterday’s disruption on Metrolink severely inconvenienced many people across Greater Manchester. They deserve clear answers on why it happened and what can be done about it.
For this reason, I called TfGM and Metrolink operator Keolis to an urgent meeting first thing this morning to discuss both rectifying the immediate disruption but also a plan to deal better with future service issues.
Firstly, I asked that every possible step be taken to restore full operation across the network as quickly as possible. All lines are now back to normal and I am grateful for the work that had been done to make this possible.
Secondly, I asked the operator and TfGM for an urgent report into the causes of yesterday’s problem so that lessons can be quickly learned and actions put in place to minimise the risk of this happening again. When I have that report, I will act on it and provide a full update of the steps being taken.
Thirdly, I have called on both TfGM and the operator to strengthen the way that they respond to service problems when they arise. We need much better and timelier communication with the public to let them know what is happening and what their travel options are.
Fourthly, given how seriously yesterday’s disruption affected people’s plans, I have asked TfGM to look at providing compensation for travellers over and above the normal refunds.”
Danny Vaughan, Head of Metrolink at TfGM, said: “I’d like to reiterate my apologies for the delay to people’s journeys on Monday evening and Tuesday morning, and assure them we are doing all we can to ensure this type of incident does not occur again.
“TfGM has been working closely with KAM to look at the cause of the incident, the way it was handled and the way customers were informed. We have also been liaising closely with the Mayor’s office regarding this matter and a report is being produced which will include a review of what happened and measures which can be taken.”